Frequently Asked Questions

How much is it going to cost?

There is an initial exam fee of $100.00 for each patient that is seen by one of our veterinarians. All other services including laboratory/diagnostic testing, hospitalization, surgery and medication are additional. Upon examination of your pet our doctors will develop a treatment plan so you can understand recommended treatment and associated costs. We require your approval before performing any additional medical services beyond the initial examination.

Do you offer payment plans?

Not directly but we do accept Care Credit. ECVETS requires the balance from your pets’ visit to be paid in full when you pet is discharged from the hospital. We accept Cash, Checks, Mastercard, Visa and Discover. We also offer Care Credit. It is a 6 month interest free credit card available for veterinary care. It can be applied for online or by phone. The phone number is 1-866-893-7864. The website is www.carecredit.com

What is an Emergency?

Sometimes it is hard to tell what is an emergency. Here is a list of common emergencies we see. Please call with questions anytime.

  • Difficulty Breathing¬†– Noisy breathing, blue tongue, gasping for breath.
  • Bleeding That Does Not Stop – Apply pressure with a clean cloth and bring your pet to a veterinarian immediately.
  • Bloated or Distended Abdomen – Swollen or painful abdomen with or without vomiting.
  • Inability to Urinate or Move Bowels – Pet strains or experiences bloody or painful discharge.
  • Heatstroke – Heavy Panting, extreme weakness, body temperature above 104 degrees.
  • Inability to Deliver Kittens or Puppies – More than 2 hours between deliveries or more than 15 minutes of active straining with no baby.
  • Loss of Balance or Consciousness – Tremors, coma, staggering, convulsions, tilting of the head, sudden blindness and/or fainting.
  • Seizure – If there have been more than 3 seizures in 24 hours or if any seizure lasts more than 5 minutes.
  • Major Trauma, Injury or Shock – Any animal that has been hit by a car, has penetrating wounds, possible broken bones, collapses, has shallow breathing, or dilated pupils.
  • Poisoning – Remember to bring the container if possible.
  • Lameness – Inability to bear weight on any limb. Even though this may not be an emergency, we can often give medication for pain or splint fractures to prevent the injury from worsening.
  • Vomiting or Diarrhea – With blood, continuous, and/or violent episodes.
  • Allergic Reactions – Hives and/or swollen eyes.
  • ANYTHING ELSE YOU FEEL IS AN EMERGENCY. IF IT’S AN EMERGENCY TO YOU, IT’S AN EMERGENCY TO US.

Does the doctor stay in the hospital overnight or are they on call?

Doctors stay in the hospital. When we are open we always have a veterinarian in the building.

Do I need an appointment?

Appointments are not needed, but we do appreciate a call letting us know you are on your way so we can be prepared for you and your pet.

Do you spay/neuter or give vaccines?

No we do not. We are similiar to a human emergency room and we only see patients with pressing health issues.

Do you need to see my pet in order to prescribe medication?

Yes. Since we are not your pets’ regular veterinarian we are unable to prescribe medication without performing an exam. We are also unable to diagnose over the phone. Many medical problems can present themselves in different ways so a full exam should be performed in order to make sure the correct treatment is given.

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